Customer Reviews
"On pointe be having the best styles and these heels in this picture were beyond comfortable! My favorite shoe boutique in the city 💕🎉 "
Let customers speak for us
"I loveeeee these boots and my mom did too so I got her a pair lol but these boots scream fashion and I’m here for it."
"Purchased a couple of items from this amazing boutique and fell in love with every one . Favorite being my leather spiked jacket that grabs attention every time i wear it. Would highly recommend shopping with shop on pointe and the customer service is great with great communication and fast delivery services."
"I remember I saw a shared post of these black combat boots named “ Emilio” and I had to order. I placed my order and I received a text 1hr later that my shoes was ready to be delivered I ignored thinking it was a scam until I received a call stating on no these are on hand and we deliver from that day Shop On Pointe has forever had my support. From the quality to the professional service and the way we bond. The service I have received is unmatched. I love her. In my collection I have Emilio, Geneva, Blake, Maison, Cari, Chaos, Marlo, In The Nude, Chando, Natalia and Noob Dreams If you want to be On Pointe Shop On Pointe."
"I just have to brag about the shoes and purse I ordered. They are seriously amazing! The shoes are not only cute, but it's also so comfy. I could walk in them all day without any pain. And the purse? OMG, it's a total showstopper. Super cute and it goes perfectly with any outfit. I've been getting compliments left and right whenever I rock them. I am beyond thrilled with my purchases. These pieces are worth every dime. 😍👠👜"
"On Pointe” is the best their garments are 1 of a kind. I want to buy everything I see whether it’s for me or for others . Delivery is in great timing Shop On Pointe is great online shopping experience. Thank you for the quality accessories and fine clothing."
"I LOOOOOVE shopping with Shop On Pointe because the quality of the shoes are unmatched. They have the best conversation starters. Everytime I wear a pair of shoes from them I'm getting compliments and questions all day and night. My feet NEVER hurt, their shoes are sooo comfortable. I can't wait to put my next order in!"
"The level of customer service I received is why I am a return customer. It's so rare. I love it here!"
"I’ve ordered Multiple things from shop on pointe, and every time they were just that…on pointe.. Looks ON POINTE, delivery ON POINTE, customer service ON POINTE! I will always be a customer."
"She’s very professional and up on it. I’ve shopped a few times and my very first time shopping I needed asap and instead of sending them she offered to meet up with me half way. That right there told me she’s about her ish and her customers!"
"When I first ordered from Danyell she was very professional and her energy was unmatched! She doesn’t mind calling instead of just texting about your order so that’s even better. And as the seasons change I can’t wait to see what she has in store for us 🔥 🔥 sooo ready to seee what type of jackets she’s bringing on 🥰 and
The quality of the shoes and the boots I purchased were super good. 💪🏽"
"The entire shopping experience was easy. Prices are very reasonable & replies are fast to answer any ?'s. Shop On Point has multiple cute selections to choose from & even includes delivery. I definitely recommend & will shop again."
"Shop On Pointe has been a company I’ve enjoyed shopping with over the years. Everything is done in a timely & professional manner. There’s never been a time when I could not communicate a concern with my order. The service has been top tier….on pointe you should say. Years later & all of the pieces I’ve gotten still receive compliments. I will continue to shop with Danyell as the company grows."
"Shop On Pointe, never misses! From the carefully chosen inventory to the customer service! I will shop everytime! Imagine a perfect and comfortable shoe for every season! Shop On Pointe NEVER misses"
"Shop on pointe ear rings 😘"
"This red vest is definitely On Pointe. Can’t tell me nothing"
What is the quality of the order?
All of our items are packaged to the highest quality.
Do I need an account to make a purchase?
No account is necessary to make a purchase.
What payment method do I need to use?
We accept all major cards (Visa, Amex, MasterCard) and we also offer AfterPay where you can shop now and pay later.
When will my order be shipped?
Orders are shipped 24 - 48 hours after being placed online Monday - Friday. We do not ship on the weekend unless expedited shipping is selected at checkout.
How can I track my order?
Tracking will be provided via email to the address on file at the time of the order. If you live in the METRO DETROIT AREA local pickup is available. Local Pickup is available from 10 am EST - 6 pm EST Thursday - Friday. Please send a text with your name and order number to313-398-8537. Please note that a valid ID will be due at the time of pickup.
What's your refund policy?
Customer Service is our overriding priority. We strive to provide the best experience possible. Sometimes things don't work out, we understand. Returns are accepted on all shoes within five days of receipt. Upon receipt of the returned item and assuming that it is in new condition, our guest will be provided with a store credit. Handbags and all other accessories are final sale. We have a team of experts who take their time to choose items of the highest quality for our customers. If you are unsatisfied with your purchase for any reason, send us an email, and we'll be happy to assist.
Can I edit my order?
No, once the order is placed, it will be shipped immediately.
Can I exchange an item?
Exchange is available on footwear. Items must be in new and unused condition.
Do you have discounts?
Yes! Discounts are available when you subscribe to our email list.
What shipping courier do you use?
Shipping is available via UPS or USPS.
What are your shipping costs?
Shipping is free on all order $75 or more. Standard shipping is typically $5 or less and Expedited shipping is $10 upward.