Customer Service is our overriding priority. We strive to provide the best experience possible. Sometimes things don't work out, we understand. Returns accepted on all shoes within five days of receipt. Upon receipt of the returned item and assuming that it is in new condition, our guest will be provided with a store credit. Handbags and all other accessories are final sale. We have a team of experts that take their time to choose items of the highest quality for our customers. If you are unsatisfied with your purchase for any reason, send us an email, and we'll be happy to assist.